Collection Letters

• Notification
• Reminder
• Inquiry
• Urgency
• Final Notice/Ultimatum
• Insufficient Funds
• Thank You for Payment
• Lost Payment/Apology

Sales and Promotional Letters

• Request for Appointment
• Prospective Lead
• Sales Letter to Client
• Sales Letter to Current Client
• Letter of Introduction
• Follow-Up on Letter Sent
• Delinquent Reply
• Extremely Delinquent Reply
• Requesting Customer’s Assistance
• Sales Follow-Up
• Confirming Sales Order
• Reminder That a Sale Is About to End
• Announcing a Sales Campaign, Promotion or Incentive Program
• Announcing a Sales Campaign to Preferred Customers
• Announcing New Products to a Select Group of Customers
• Announcing a Price Increase
• Transmittal With Instructions
• Transmittal With Request
• Transmittal With Suggestion
• Transmittal With Information
• Transmittal With Sales Information
• Transmittal to Current Client

Goodwill Letters

• Recognizing a Suggestion
• Appreciation
• Official Anniversary
• Speech
• Invitation — Formal
• Invitation — Informal
• Congratulations
• Thanks for Good Work: Outside Vendor
• Acknowledging Accomplishments
• Follow-Up After a Sale
• Explaining Policy and Position
• Encouragement
• Announcing New Fringe Benefits
• Adjustment

Community Activities Letters

• Solicitation of Funds
• Acknowledgment and Request for Funds
• Appreciation and Fund-Raising Event
• Acknowledgment of Contribution
• Acknowledgment of Accomplishment
• Thank You
• Grant Request
• Invitation to Serve
• Membership Invitation
• Refusal of a Request
• Expression of Appreciation
• Appointment to Office
• Appointment to a Committee
• Compliment
• Invitation to Speak
• Complimenting a Speaker
• Letter to Legislator Showing Support
• Letter to Legislator Showing Concern

Personal Business Letters

• Congratulations
• Congratulations — Social
• Birthday Wishes
• Holiday Greetings
• Birth of a Child
• Marriage
• Illness — Hospital
• Thank You
• Apology
• Inquiry
• Request
• Refusal

Letters of Condolence

• On the Death of a Business Associate
• On the Death of a Mother
• On the Death of a Father
• On the Death of a Wife
• On the Death of a Husband
• On the Death of a Child
• On the Death of a Brother
• On the Death of a Sister

Letters About Employment Changes

• Reference Request
• Waiver of Confidentiality
• Request for Meeting
• Job Hunter Seeking an Interview
• Interview Confirmation
• Thanks for Interview
• Unsolicited Application
• Cover Letters for Resumés
• Requesting Appointment
• Reply to Unsolicited Application
• Job Application
• Job Hunter Seeking Job With Contact
• Solicited Application
• Job Acceptance
• Job Rejection
• Not Accepting Possible Job Offer
• Positive Resignation
• Negative Resignation
• Response to Job Offer: Covers Terms
• Request for Employment Reference
• Reference for Former Employee
• Letters of Recommendation
• Character Reference
• Letter of Introduction
• Progress Report
• Rejection of Application
• Responses to Rejected Job Application
• Follow-Up After Not Getting the Job
• Rejection of an In-House Job Applicant
• Rejection of an Unsolicited Application
• Rejection of a Solicited Application
• Invitation for an Interview
• Job Offers
• New Employee
• Promotion — Congratulations
• Announcing a Promotion — Personal
• Announcing a Promotion — Internal
• Acceptance of Resignation
• Recommending a Raise
• Rejection of Unsolicited Business
• Request for Material
• Request for Information
• Confirmation to Speaker
• Giving Information
• Discontinuing Business Relationships
• Rejecting a Request
• Introducing a New Employee

Customer Relations Letters

• General Appreciation
• Acknowledging a Complaint
• Following Up on a Complaint
• Regaining a Customer’s Confidence
• Acknowledging a Complaint — Disclaiming Responsibility
• Acknowledging a Complaint — Explaining a Misunderstanding
• Correcting an Error
• General Apology
• Acknowledging an Order — Back Order
• Acknowledging an Order — Explaining Shipment Procedures
• Apologizing for an Employee’s Action
• Notifying Customers of a Move
• Holiday Greetings
• Notification of Complaints

Media Letters

• Media Event Letter — Sales Campaign Kickoff
• Media Event Letter — Recently Published Book
• Media Event Letter — Anniversary
• Press Release — Anniversary
• Press Release — Speaking Engagement
• Press Release — Promotion
• Press Release — New Employee
• Response to Editorial — Positive
• Response to Editorial — Negative
• Letter Asking to Make a Speech
• Letter Asking for a Correction

Electronic Mail

• Announcement of Meeting
• Change in Client Status Announcement
• Request for Assistance
• Request for Materials Ordered
• Project Offer
• Follow-Up on Project
• Compliment to Employee for Work

Postcard Correspondence

• Seasonal Promotion
• Acknowledging a Customer for a Special Occasion
• Invitation
• Reminder
• Checklist